Allied Van Lines

This is my third time using allied two times was great this time was terrible driver Shane was good his help needed to be fired me and my wife our in eighths and piled heavy boxes eight feed high we could not Get them down lamp was broke several items were damaged they didn't care won't used allied again cost almost 9000.00 to get poor service

mutiple problems with drivers blocking MY business when delivering to their storage partner--not necessary for a logical driver since there are long stretches of street with NO DRIVEWAYS both up and down the street---storage guys are just as bad

Car transport cost written into the contract is now being raised by 300 dollars the day before my move. The supervisor Bill White would listen to my concerns that the contract says one thing and he is charging 300 more.

He wants me to "understand". H

My complaint is with a company called allied moving and storage, not allied Van lines. Allied moving and storage is a unscrupulous scam machine and one of the supervisors, Bill White, is seriously rude and obnoxious.

As they are increasing the cost of the move, also known as a scam, Bill was speaking over me, phone bullying , and saying stop interrupting me and let me explain to you Mark, how this industry works blah blah blah. Dont use these guys - Allied Moving and Storage - they are NOT the orange trucks

I booked my move months in advance. I wanted a morning move since I was traveling from Michigan to Florida.

They did not arrive until 2 pm. They sent 3 men of which they were all newbies. They were the most unorganized bunch I have ever seen. There was no communication between these guys.

They asked the same questions over and over. They started numbering all my things and then gave that up. I repeatedly told Morse moving about a floor to ceiling all glass curio cabinet I had. They showed up with no moving blankets for anything.

When I called the office and spoke to Cynthia Graham told her that was unacceptable she called the men and told them to "just leave it behind". I also have a glass table tops. One of the last things I had of my mothers was a floor lamp. They totally destroyed it!!!!

Then they let my furniture sit in Michigan for a week before getting a driver. It took almost 3 weeks for my furniture to arrive. They damaged and lost several things!!!

Needless to say I would never ever recommend this company.!!! It unfortunately does not look good for Allied having Morse moving represent them!!!

I moved from Chicago to the Houston area six months ago. Allied Van Lines handled the move.

I paid extra for insurance.

After the move, I was given a generous amount of time to file a claim for damaged items. I informed Allied's agent in Chicago by email of damage to one crated item the day it was uncrated by Allied's agent. (I paid for crating of this item.) I was informed that I had up to 9 months to file a claim.

Less than one month after my shipment was delivered, and after I had unpacked everything, I informed Allied's agent in Chicago by email of two other items which, when I first examined them, were also damaged.

About one month later, I filed a claim (137389).

There were three claimed items:

First, a piece of leaded glass that I had paid extra for Allied to crate and uncrate. Before shipment, there were two small glass panels that were broken.

Allied took photos of these when it was crated. After uncrating it, there were additional cracked glass panels and the frame was also bent. They sent me their before photos, and I sent them my after photos which reflect additional damage. Nonetheless, they have denied this claim.

I have a quote of $250 to repair this, of which I believe that I should pay half because two panels were damaged before shipment. I propose that Allied should pay $125 toward the repair to cover the additional cracked glass plus the bent frame.

Second, a smoker was damaged during shipment. Before shipment the smoker was covered with a weatherproof cover which Allied removed for shipment. About a month after I arrived in Houston, I first went to use the smoker and noticed that the control panel cover -- an essential part.

I attempted to locate someone to repair the unit, but I could find no one willing to do so for less that the cost of replace. I purchased a replacement of the same brand and same size for about $300. I propose that Allied should pay $300 for this replacement.

Third, a gas grill was damaged during shipment. I know it was damaged during shipment because, days before shipment, I unscrewed a rotisserie attachment from the side of the grill.

When I tried to reinstall the rotisserie attachment, the steel side of the grill was bent, which made it impossible for me to reattach the rotisserie unit. The part that is bent is the forged part of the grill -- the lower part inside which the burners sit and atop which the food is placed. It would take an incredible amount of force -- such a dropping it or shifting items within the van -- to distort the same of this base. I attempted to find someone to repair this grill, but this is such a major part of the grill that I was told it would be cheaper to replace it.

I purchased a replacement of the current, same model from the same manufacturer for about $1100. I propose that Allied should pay $300 for this replacement.

Allied sent someone to inspect these three items in late January or early February. Allied's agent and I have exchanged email. I last wrote to Allied, responding to their denial of claim on February 25.

In that response, I wrote: "Also, please provide me with a copy of the underlying insurance contract as well as complete information on the process to appeal any portion of this claim which is denied. If you think this is going to be the end of this, you are mistaken."

I never received a response to that request for the insurance contract. Nor did I receive a response to my detailed reasons for objecting to Allied's denial of the claim.

Having waited nearly three months for a copy of the insurance contract, and having provided Allied with photographs of after-move damage for which Allied has no photos for pre-move damage, I have again requested a copy of the contract and any response Allied wishes to make to my response to their denial. I have given them a May 31 deadline, at which point -- if I get nothing back -- I will file a lawsuit.

The total cost of repairing or replacing these three items is about $1650, of which I accept liability for half of the repair of the leaded glass piece ($125) as pre-existing damage.

That brings my claim to $1525. There is a $500 deductible on the insurance. That further reduces the amount I believe is owed to me to $1,025.

The failure of Allied's agent to respond to my February 25 email, failure to provide a copy of the underlying insurance policy, and failure to respond to my explanation as to why this damage occurred the move leads to me advise people to avoid dealing with Allied Van Lines.

It has been more than six months since my property was delivered to Houston. It has been almost three months since I requested a copy of the policy and a response to the reasons I believe Allied is liable.

I have received no response.

These are not the sort of people I believe anyone should trust to be honest and honorable.

I paid extra for insurance, and what I am getting is a refusal to even provide me with a copy of the supposed insurance policy -- if one event exists. That conduct is inexcusable.

Allied Van Lines tractor trailer parked in housing development all day with engine running. No work being done.

Chicken bones on sidewalk. Wife watched one of the employees urinating on the neighbor's wall this morning. Indiana plate 288****. Truck seems to be enroute from Emeryville, CA to Jackson, MS (presently in Arizona).

Photographs taken. Police presently speaking with workers.

14 reported damages to personal property as well as missing boxes (qty 6 tag items) estimated value of USD 5,000.

Local agent not responding to claim. Bad attitude. Please call me at 804-387-****

numerous broken items, footprints on boxes, crushed furniture, crystal and glassware smashed, bookcases with holes knocked in backs, tables broken, pieces of lives demolished by inept uncaring loaders and drivers...

Moved from Dade City, FL TO Huntington, WV

Total disaster.....

Several boxes of items marked fragile arrived in pieces. I tried contacting the packer who blamed it on the movers, and the movers blamed it on the packer. No one wants to take responsibility or offer to compensate me for my loss.

When negotiating a price for moving long distance with my coordinator, Rusty, he told me I could lower the price by having a "wonderful" woman, Fran Poulter, and her daughter pack my items. So, believing him, I hired her for 100.00 an hour.

This was the worst decision I ever made. Several boxes arrived in shambles, everything broken. Beautiful hand blown dishes, heirlooms from my grandmother and many more items. I contacted her to try to resolve and she blamed it on the movers.

She did not even have the professionalism to try to resolve the issue and refused to answer my emails. She is not in business to help people. She is only in it for the money.

If you want your items to arrive safely, do not hire this lady. She is dreadful, and her daughter is worse!!

The bad experience began on moving day Wednesday, April 17, 2019. The movers did not show up at 8:00 am as promised.After I was told to make sure that I would be ready at that time.

Did not receive a call from my move coordinator or the truck driver. I finally got a callback two hours later after leaving numerous messages. She said that the driver and crew would be there at noon. They finally arrived about 1:15 pm.

We couldn't have made it any easier for them.

The boxes were organized by size and stacked close to the door.

They came with a shuttle truck so it could only fit half my items. After loading it they left and did not return for 4 hours.

When they loaded we noticed that they would throw the boxes in the truck, even though a lot of them were marked fragile and this side up.

They finished loading the 2nd truck about 10:30 pm. The truck driver said that they would leave Louisiana for Texas the next morning, Thursday, April 18, 2019. They were due to deliver on Friday, April 19th at 8:00 am.

Once again they did not arrive at 8:00 am and of course no one called.

They finally showed up at 2:00 pm. After unloading my items, they informed me that the other half of my items were still in Louisiana and would arrive first thing Monday morning. I was furious, I had planned to unpack over the weekend. I pointed out to the driver that there were many items missing, but he promised that they would be on the next truck.

That night our bed fell apart that the movers had put together. It was missing some of the support brackets. Later that week we found them stashed behind our dresser.

The truck arrived at 1:30 pm on Monday, once again without any communication about being late.I began to check off the items again as they were unloaded, but the missing items were not on this truck.

Also, our office chair had used wheels on them. They were loaded with brand new spin wheels.

Someone at their warehouse took our new ones off and put their old ones on our office chair. Unbelievable!!!

I asked the driver to please search the rest of the truck, he refused. They also tried to give us items belonging to the other customer that was still in their truck. So very unprofessional.

When we unpacked so many collectibles were destroyed.

We were missing CD, DVD and Album boxes, a printer, a camera and other expensive items. We were furious. Also many pieces of our good furniture was all scratched up that was not scratched when it left our home. I was heartbroken!

Today, I received a response to the claim that I filed, even though I knew I would only receive a small reimbursement because I did not use their insurance.

Their claims analyst said: The review of the paperwork shows no notation of loss was made at the time of delivery.

(The paperwork clearly showed all the missing items listed). As we rely on signed contract documents to verify the condition or receipt for the items claimed missing. Please accept our apology for any inconvenience that we may have caused you. Sincerely, Sheila L.

Harvey

In addition, this was a $9,000.00 move! Outrageous!

This was the worst experience ever and the compensation and lack of customer service were fundamentally non-existent. Oh except the continued comment on both emails and letters.

"We are sorry for any inconvenience" Huge inconvenience! Denver to Pittsburgh promised to pick up from my storage units. No driver was available. What?

You are a moving company! They took my belongings to storage in Colorado Springs. It sat there for almost a month before slowly making its way to Pittsburgh. I had to sleep on an air mattress for a month, buy fundamental necessities (which they eventually reimbursed)and I was inconvenienced over and over again day after day continuously inquiring about my belongings.

Items that should have been moved twice were moved FOUR times. So many broken and crushed items totaling about $3000. With insurance, they refunded $250. Absurd.

DO YOUR HOMEWORK. Don't use this company as they will lead you to believe that all will be taken care of since they have been in business so so many years, it speaks to the service.

What a joke. And it cost about $9000.00