Allied Van Lines Reviews

This is my third time using allied two times was great this time was terrible driver Shane was good his help needed to be fired me and my wife our in eighths and piled heavy boxes eight feed high we could not Get them down lamp was broke several items were damaged they didn't care won't used allied again cost almost 9000.00 to get poor service

User's recommendation: We had a bad time with allied Check ref.

mutiple problems with drivers blocking MY business when delivering to their storage partner--not necessary for a logical driver since there are long stretches of street with NO DRIVEWAYS both up and down the street---storage guys are just as bad

User's recommendation: find a differant mover maybe one that doesnt hire felons.

My complaint is with a company called allied moving and storage, not allied Van lines. Allied moving and storage is a unscrupulous scam machine and one of the supervisors, Bill White, is seriously rude and obnoxious. As they are increasing the cost of the move, also known as a scam, Bill was speaking over me, phone bullying , and saying stop interrupting me and let me explain to you Mark, how this industry works blah blah blah. Dont use these guys - Allied Moving and Storage - they are NOT the orange trucks

User's recommendation: Do not use.

Car transport cost written into the contract is now being raised by 300 dollars the day before my move. The supervisor Bill White would listen to my concerns that the contract says one thing and he is charging 300 more. He wants me to "understand". H

I booked my move months in advance. I wanted a morning move since I was traveling from Michigan to Florida. They did not arrive until 2 pm. They sent 3 men of which they were all newbies. They were the most unorganized bunch I have ever seen. There was no communication between these guys. They asked the same questions over and over. They started numbering all my things and then gave that up. I repeatedly told Morse moving about a floor to ceiling all glass curio cabinet I had. They showed up with no moving blankets for anything. When I called the office and spoke to Cynthia Graham told her that was unacceptable she called the men and told them to "just leave it behind". I also have a glass table tops. One of the last things I had of my mothers was a floor lamp. They totally destroyed it!!!! Then they let my furniture sit in Michigan for a week before getting a driver. It took almost 3 weeks for my furniture to arrive. They damaged and lost several things!!! Needless to say I would never ever recommend this company.!!! It unfortunately does not look good for Allied having Morse moving represent them!!!

User's recommendation: Run don't walk.

14 reported damages to personal property as well as missing boxes (qty 6 tag items) estimated value of USD 5,000.

User's recommendation: Do not consider doing business with Wichita, Kansas, based Heartland Moving and Storage.

Allied Van Lines tractor trailer parked in housing development all day with engine running. No work being done. Chicken bones on sidewalk. Wife watched one of the employees urinating on the neighbor's wall this morning. Indiana plate 288****. Truck seems to be enroute from Emeryville, CA to Jackson, MS (presently in Arizona). Photographs taken. Police presently speaking with workers.

Local agent not responding to claim. Bad attitude. Please call me at 804-387-****

User's recommendation: Don’t use Dunmar.

I moved from Chicago to the Houston area six months ago. Allied Van Lines handled the move. I paid extra for insurance. After the move, I was given a generous amount of time to file a claim for damaged items. I informed Allied's agent in Chicago by email of damage to one crated item the day it was uncrated by Allied's agent. (I paid for crating of this item.) I was informed that I had up to 9 months to file a claim. Less than one month after my shipment was delivered, and after I had unpacked everything, I informed Allied's agent in Chicago by email of two other items which, when I first examined them, were also damaged. About one month later, I filed a claim (137389). There were three claimed items: First, a piece of leaded glass that I had paid extra for Allied to crate and uncrate. Before shipment, there were two small glass panels that were broken. Allied took photos of these when it was crated. After uncrating it, there were additional cracked glass panels and the frame was also bent. They sent me their before photos, and I sent them my after photos which reflect additional damage. Nonetheless, they have denied this claim. I have a quote of $250 to repair this, of which I believe that I should pay half because two panels were damaged before shipment. I propose that Allied should pay $125 toward the repair to cover the additional cracked glass plus the bent frame. Second, a smoker was damaged during shipment. Before shipment the smoker was covered with a weatherproof cover which Allied removed for shipment. About a month after I arrived in Houston, I first went to use the smoker and noticed that the control panel cover -- an essential part. I attempted to locate someone to repair the unit, but I could find no one willing to do so for less that the cost of replace. I purchased a replacement of the same brand and same size for about $300. I propose that Allied should pay $300 for this replacement. Third, a gas grill was damaged during shipment. I know it was damaged during shipment because, days before shipment, I unscrewed a rotisserie attachment from the side of the grill. When I tried to reinstall the rotisserie attachment, the steel side of the grill was bent, which made it impossible for me to reattach the rotisserie unit. The part that is bent is the forged part of the grill -- the lower part inside which the burners sit and atop which the food is placed. It would take an incredible amount of force -- such a dropping it or shifting items within the van -- to distort the same of this base. I attempted to find someone to repair this grill, but this is such a major part of the grill that I was told it would be cheaper to replace it. I purchased a replacement of the current, same model from the same manufacturer for about $1100. I propose that Allied should pay $300 for this replacement. Allied sent someone to inspect these three items in late January or early February. Allied's agent and I have exchanged email. I last wrote to Allied, responding to their denial of claim on February 25. In that response, I wrote: "Also, please provide me with a copy of the underlying insurance contract as well as complete information on the process to appeal any portion of this claim which is denied. If you think this is going to be the end of this, you are mistaken." I never received a response to that request for the insurance contract. Nor did I receive a response to my detailed reasons for objecting to Allied's denial of the claim. Having waited nearly three months for a copy of the insurance contract, and having provided Allied with photographs of after-move damage for which Allied has no photos for pre-move damage, I have again requested a copy of the contract and any response Allied wishes to make to my response to their denial. I have given them a May 31 deadline, at which point -- if I get nothing back -- I will file a lawsuit. The total cost of repairing or replacing these three items is about $1650, of which I accept liability for half of the repair of the leaded glass piece ($125) as pre-existing damage. That brings my claim to $1525. There is a $500 deductible on the insurance. That further reduces the amount I believe is owed to me to $1,025. The failure of Allied's agent to respond to my February 25 email, failure to provide a copy of the underlying insurance policy, and failure to respond to my explanation as to why this damage occurred the move leads to me advise people to avoid dealing with Allied Van Lines. It has been more than six months since my property was delivered to Houston. It has been almost three months since I requested a copy of the policy and a response to the reasons I believe Allied is liable. I have received no response. These are not the sort of people I believe anyone should trust to be honest and honorable. I paid extra for insurance, and what I am getting is a refusal to even provide me with a copy of the supposed insurance policy -- if one event exists. That conduct is inexcusable.

User's recommendation: Avoid using Allied Van Lines.

numerous broken items, footprints on boxes, crushed furniture, crystal and glassware smashed, bookcases with holes knocked in backs, tables broken, pieces of lives demolished by inept uncaring loaders and drivers... Moved from Dade City, FL TO Huntington, WV Total disaster.....

User's recommendation: dont be stupid.

Several boxes of items marked fragile arrived in pieces. I tried contacting the packer who blamed it on the movers, and the movers blamed it on the packer. No one wants to take responsibility or offer to compensate me for my loss.

When negotiating a price for moving long distance with my coordinator, Rusty, he told me I could lower the price by having a "wonderful" woman, Fran Poulter, and her daughter pack my items. So, believing him, I hired her for 100.00 an hour. This was the worst decision I ever made. Several boxes arrived in shambles, everything broken. Beautiful hand blown dishes, heirlooms from my grandmother and many more items. I contacted her to try to resolve and she blamed it on the movers. She did not even have the professionalism to try to resolve the issue and refused to answer my emails. She is not in business to help people. She is only in it for the money. If you want your items to arrive safely, do not hire this lady. She is dreadful, and her daughter is worse!!

I need my actual refund amount sent to me, waiting over 8 weeks with being told my refund amount is $793.90 when in reality it’s $1838.00 is unacceptable!