Anonymous
map-marker Orlando, Florida

Poor service

This is my third time using allied two times was great this time was terrible driver Shane was good his help needed to be fired me and my wife our in eighths and piled heavy boxes eight feed high we could not Get them down lamp was broke several items were damaged they didn't care won't used allied again cost almost 9000.00 to get poor service
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Cons:
  • Cost to muvh

User's recommendation: We had a bad time with allied Check ref.

Dominic D Hty

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Verified Reviewer
| map-marker Brockton, Massachusetts

Complaint

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Yesterday I encountered one of your drivers at 402 Washington St., Somerville mass he was very rude he was in a tight parking lot blocking all spaces and blocking a handicap parking spot I had a dentist appointment and had a handicap mother in my vehicle he would not move his vehicle and started swearing at me I had to call the police this is unacceptable I am very inconsiderate license plate number license plate number of the vehicle was a V18-100 this happened at 1:05 PM on 11/9/2021. This person even yelled at the dentist who had six parking spots by his business which his truck was blocking this guy was lazy he couldve move the vehicle further up to leave the handicap spot open again very rude swearing did not give a crap about my situation or the dentist if you have people like this working for you you are in trouble

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Preferred solution: Apology

john s Ybe

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Verified Reviewer

Bad drivers

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mutiple problems with drivers blocking MY business when delivering to their storage partner--not necessary for a logical driver since there are long stretches of street with NO DRIVEWAYS both up and down the street---storage guys are just as bad
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Preferred solution: report driver truck number mk430348

User's recommendation: find a differant mover maybe one that doesnt hire felons

Mark W Fsq

Allied broken contract

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Car transport cost written into the contract is now being raised by 300 dollars the day before my move. The supervisor Bill White would listen to my concerns that the contract says one thing and he is charging 300 more. He wants me to "understand". H
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Pismo Beach, California

Complaint with allied moving and storage

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My complaint is with a company called allied moving and storage, not allied Van lines. Allied moving and storage is a unscrupulous scam machine and one of the supervisors, Bill White, is seriously rude and obnoxious. As they are increasing the cost of the move, also known as a scam, Bill was speaking over me, phone bullying , and saying stop interrupting me and let me explain to you Mark, how this industry works blah blah blah. Dont use these guys - Allied Moving and Storage - they are NOT the orange trucks
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User's recommendation: Do not use

Lisa F Ivv

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Verified Reviewer

Horrible experience

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I booked my move months in advance. I wanted a morning move since I was traveling from Michigan to Florida. They did not arrive until 2 pm. They sent 3 men of which they were all newbies. They were the most unorganized bunch I have ever seen. There was no communication between these guys. They asked the same questions over and over. They started numbering all my things and then gave that up. I repeatedly told Morse moving about a floor to ceiling all glass curio cabinet I had. They showed up with no moving blankets for anything. When I called the office and spoke to Cynthia Graham told her that was unacceptable she called the men and told them to "just leave it behind". I also have a glass table tops. One of the last things I had of my mothers was a floor lamp. They totally destroyed it!!!! Then they let my furniture sit in Michigan for a week before getting a driver. It took almost 3 weeks for my furniture to arrive. They damaged and lost several things!!! Needless to say I would never ever recommend this company.!!! It unfortunately does not look good for Allied having Morse moving represent them!!!
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Pros:
  • There are no pros
Cons:
  • Missing many boxes and broken items
  • Damaged items
  • Missing boxes and other household items

Preferred solution: Let the company propose a solution

User's recommendation: Run don't walk

Steven Givot

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Verified Reviewer

Refusal to honor insurance on items damaged during my move

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I moved from Chicago to the Houston area six months ago. Allied Van Lines handled the move. I paid extra for insurance. After the move, I was given a generous amount of time to file a claim for damaged items. I informed Allied's agent in Chicago by email of damage to one crated item the day it was uncrated by Allied's agent. (I paid for crating of this item.) I was informed that I had up to 9 months to file a claim. Less than one month after my shipment was delivered, and after I had unpacked everything, I informed Allied's agent in Chicago by email of two other items which, when I first examined them, were also damaged. About one month later, I filed a claim (137389). There were three claimed items: First, a piece of leaded glass that I had paid extra for Allied to crate and uncrate. Before shipment, there were two small glass panels that were broken. Allied took photos of these when it was crated. After uncrating it, there were additional cracked glass panels and the frame was also bent. They sent me their before photos, and I sent them my after photos which reflect additional damage. Nonetheless, they have denied this claim. I have a quote of $250 to repair this, of which I believe that I should pay half because two panels were damaged before shipment. I propose that Allied should pay $125 toward the repair to cover the additional cracked glass plus the bent frame. Second, a smoker was damaged during shipment. Before shipment the smoker was covered with a weatherproof cover which Allied removed for shipment. About a month after I arrived in Houston, I first went to use the smoker and noticed that the control panel cover -- an essential part. I attempted to locate someone to repair the unit, but I could find no one willing to do so for less that the cost of replace. I purchased a replacement of the same brand and same size for about $300. I propose that Allied should pay $300 for this replacement. Third, a gas grill was damaged during shipment. I know it was damaged during shipment because, days before shipment, I unscrewed a rotisserie attachment from the side of the grill. When I tried to reinstall the rotisserie attachment, the steel side of the grill was bent, which made it impossible for me to reattach the rotisserie unit. The part that is bent is the forged part of the grill -- the lower part inside which the burners sit and atop which the food is placed. It would take an incredible amount of force -- such a dropping it or shifting items within the van -- to distort the same of this base. I attempted to find someone to repair this grill, but this is such a major part of the grill that I was told it would be cheaper to replace it. I purchased a replacement of the current, same model from the same manufacturer for about $1100. I propose that Allied should pay $300 for this replacement. Allied sent someone to inspect these three items in late January or early February. Allied's agent and I have exchanged email. I last wrote to Allied, responding to their denial of claim on February 25. In that response, I wrote: "Also, please provide me with a copy of the underlying insurance contract as well as complete information on the process to appeal any portion of this claim which is denied. If you think this is going to be the end of this, you are mistaken." I never received a response to that request for the insurance contract. Nor did I receive a response to my detailed reasons for objecting to Allied's denial of the claim. Having waited nearly three months for a copy of the insurance contract, and having provided Allied with photographs of after-move damage for which Allied has no photos for pre-move damage, I have again requested a copy of the contract and any response Allied wishes to make to my response to their denial. I have given them a May 31 deadline, at which point -- if I get nothing back -- I will file a lawsuit. The total cost of repairing or replacing these three items is about $1650, of which I accept liability for half of the repair of the leaded glass piece ($125) as pre-existing damage. That brings my claim to $1525. There is a $500 deductible on the insurance. That further reduces the amount I believe is owed to me to $1,025. The failure of Allied's agent to respond to my February 25 email, failure to provide a copy of the underlying insurance policy, and failure to respond to my explanation as to why this damage occurred the move leads to me advise people to avoid dealing with Allied Van Lines. It has been more than six months since my property was delivered to Houston. It has been almost three months since I requested a copy of the policy and a response to the reasons I believe Allied is liable. I have received no response. These are not the sort of people I believe anyone should trust to be honest and honorable. I paid extra for insurance, and what I am getting is a refusal to even provide me with a copy of the supposed insurance policy -- if one event exists. That conduct is inexcusable.
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Loss:
$1525
Pros:
  • Drivers were professional
  • Picked up furniture on time
  • Courteous
Cons:
  • Customer service
  • Failure to honor insurance coverage of damaged items

Preferred solution: $1025 owed after $500 deductible and splitting cost to repair leaded glass

User's recommendation: Avoid using Allied Van Lines.

Curtis B Blg

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Verified Reviewer

Had to call the police

Allied Van Lines - Had to call the police
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Allied Van Lines - Had to call the police - Image 3
Allied Van Lines tractor trailer parked in housing development all day with engine running. No work being done. Chicken bones on sidewalk. Wife watched one of the employees urinating on the neighbor's wall this morning. Indiana plate 288****. Truck seems to be enroute from Emeryville, CA to Jackson, MS (presently in Arizona). Photographs taken. Police presently speaking with workers.
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Preferred solution: Workers need to be reprimanded

Joel P Jsq

Damage to personal goods and loss of inventory

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14 reported damages to personal property as well as missing boxes (qty 6 tag items) estimated value of USD 5,000.
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Loss:
$5

Preferred solution: Price reduction

User's recommendation: Do not consider doing business with Wichita, Kansas, based Heartland Moving and Storage.

Skip W Pae

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Verified Reviewer

Claim

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Local agent not responding to claim. Bad attitude. Please call me at 804-387-****
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t use Dunmar

Perri B
map-marker Saint Albans, West Virginia

Broken items

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numerous broken items, footprints on boxes, crushed furniture, crystal and glassware smashed, bookcases with holes knocked in backs, tables broken, pieces of lives demolished by inept uncaring loaders and drivers... Moved from Dade City, FL TO Huntington, WV Total disaster.....
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Preferred solution: Full refund

User's recommendation: dont be stupid

1 comment
Guest

hola. mi nombre es silvestre solano.

mi numero telefonico es 619 843 ****. tengo un comentario. el dia 30 por la tarde resivi una llamada de alguien que se iso pasar por trabajador de san diegogas & electri. pidiendo pagara la factura que de lo contrario me ivan a cortar el servicio no aseptaron tarjeta de credito q segun el sistema estava caido.

el caso es que compre 3 tarjeras de moneypak. al dar la numeracion me dijeron q el sistema seguia sin agarrar la informacion. cuando me di cuenta de q era un fraude. ise el reporte con ustedes y no e resivido respuesta.

les voy a enviar los numero de las tarjetas. la primera# **********7878 segunda# **********3357.#tercera********** 3964

Donna C Yzs
map-marker Fort Walton Beach, Florida

Horendous experience

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Allied Van Lines - Horendous experience
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When negotiating a price for moving long distance with my coordinator, Rusty, he told me I could lower the price by having a "wonderful" woman, Fran Poulter, and her daughter pack my items. So, believing him, I hired her for 100.00 an hour. This was the worst decision I ever made. Several boxes arrived in shambles, everything broken. Beautiful hand blown dishes, heirlooms from my grandmother and many more items. I contacted her to try to resolve and she blamed it on the movers. She did not even have the professionalism to try to resolve the issue and refused to answer my emails. She is not in business to help people. She is only in it for the money. If you want your items to arrive safely, do not hire this lady. She is dreadful, and her daughter is worse!!
View full review
Loss:
$1500
Pros:
  • Courteous employees
Cons:
  • Damaged items
Reason of review:
Damaged or defective

Preferred solution: Price reduction

Donna C Yzs
map-marker Fort Walton Beach, Florida

Horendous experience

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Allied Van Lines - Horendous experience
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Updated by user Oct 17, 2019

Never heard a response from this email. I filed a claim with Allied for over 1,000 and received 157.50.

Again, they blamed the damage on the packers. Fran Poulter and her daughter who packed these items, refused to acknowledge it was their fault. They blamed it on the movers. They should not be in the business of packing.

When I opened the boxes, there wasn't any packing material. The items were just thrown into a box and piled on top of each other. But the movers were also at fault. I witnessed a mover carrying in a box upside down when it was marked fragile.

They piled items on top of each other and created so much stress on the boxes that they collapsed. Can never use this carrier or these packers again.

Original review Sep 17, 2019
Several boxes of items marked fragile arrived in pieces. I tried contacting the packer who blamed it on the movers, and the movers blamed it on the packer. No one wants to take responsibility or offer to compensate me for my loss.
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Loss:
$1500
Pros:
  • Courteous
  • Drivers were professional
Reason of review:
Damaged or defective

Preferred solution: Price reduction

Denise L Axm

Most horrible moving experience of my life

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The bad experience began on moving day Wednesday, April 17, 2019. The movers did not show up at 8:00 am as promised.After I was told to make sure that I would be ready at that time. Did not receive a call from my move coordinator or the truck driver. I finally got a callback two hours later after leaving numerous messages. She said that the driver and crew would be there at noon. They finally arrived about 1:15 pm. We couldn't have made it any easier for them. The boxes were organized by size and stacked close to the door. They came with a shuttle truck so it could only fit half my items. After loading it they left and did not return for 4 hours. When they loaded we noticed that they would throw the boxes in the truck, even though a lot of them were marked fragile and this side up. They finished loading the 2nd truck about 10:30 pm. The truck driver said that they would leave Louisiana for Texas the next morning, Thursday, April 18, 2019. They were due to deliver on Friday, April 19th at 8:00 am. Once again they did not arrive at 8:00 am and of course no one called. They finally showed up at 2:00 pm. After unloading my items, they informed me that the other half of my items were still in Louisiana and would arrive first thing Monday morning. I was furious, I had planned to unpack over the weekend. I pointed out to the driver that there were many items missing, but he promised that they would be on the next truck. That night our bed fell apart that the movers had put together. It was missing some of the support brackets. Later that week we found them stashed behind our dresser. The truck arrived at 1:30 pm on Monday, once again without any communication about being late.I began to check off the items again as they were unloaded, but the missing items were not on this truck. Also, our office chair had used wheels on them. They were loaded with brand new spin wheels. Someone at their warehouse took our new ones off and put their old ones on our office chair. Unbelievable!!! I asked the driver to please search the rest of the truck, he refused. They also tried to give us items belonging to the other customer that was still in their truck. So very unprofessional. When we unpacked so many collectibles were destroyed. We were missing CD, DVD and Album boxes, a printer, a camera and other expensive items. We were furious. Also many pieces of our good furniture was all scratched up that was not scratched when it left our home. I was heartbroken! Today, I received a response to the claim that I filed, even though I knew I would only receive a small reimbursement because I did not use their insurance. Their claims analyst said: The review of the paperwork shows no notation of loss was made at the time of delivery. (The paperwork clearly showed all the missing items listed). As we rely on signed contract documents to verify the condition or receipt for the items claimed missing. Please accept our apology for any inconvenience that we may have caused you. Sincerely, Sheila L. Harvey In addition, this was a $9,000.00 move! Outrageous!
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Loss:
$6000
Pros:
  • There are no pros
Cons:
  • Failure to resolve the issues
  • Lies and many other things
  • Did not assemble beds correctly
Reason of review:
Theft and didn't perform as contracted

Preferred solution: Full refund

Lucia M Qob
map-marker Bethel Park, Pennsylvania

Worst Experience

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Allied Van Lines - Worst Experience
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This was the worst experience ever and the compensation and lack of customer service were fundamentally non-existent. Oh except the continued comment on both emails and letters. "We are sorry for any inconvenience" Huge inconvenience! Denver to Pittsburgh promised to pick up from my storage units. No driver was available. What? You are a moving company! They took my belongings to storage in Colorado Springs. It sat there for almost a month before slowly making its way to Pittsburgh. I had to sleep on an air mattress for a month, buy fundamental necessities (which they eventually reimbursed)and I was inconvenienced over and over again day after day continuously inquiring about my belongings. Items that should have been moved twice were moved FOUR times. So many broken and crushed items totaling about $3000. With insurance, they refunded $250. Absurd. DO YOUR HOMEWORK. Don't use this company as they will lead you to believe that all will be taken care of since they have been in business so so many years, it speaks to the service. What a joke. And it cost about $9000.00
View full review
Loss:
$3000
Cons:
  • Much of anything
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Marlene P Rka

A bully is working for Allied Van, Overland, MO (Federal Companies)

When we took our car in today to eventually be shipped in a closed container to California, the "substitute" doing the Condition Report immediately insulted me because he did not like that I was happy with our 2014 Buick LaCrosse that has less than 8,000 miles. He said I was too proud of the car.He commented in his bully voice, OVER ten times, that the car was filthy and/or dirty.

I have photos, and the car was "dusty" from only three days of not being washed. He made personal remarks that were inappropriate. For example, I said that he had an attitude.Our LaCrosse has very few, if any, "dings", wonderful tires, clean inside, leather interior. He said I told him I never eat in the car--this was never said but the car has no stains inside.

He said that I would not know if he had an attitude because I was OLD and did not know what an attitude was (exact words) but he does. He does NOT know if we have two cars or five cars but he said the reason for the low mileage was because that is when you have two cars and drive one. We are customers paying thousands to relocate and send our cherished LaCrosse in a closed Van. This bully did not want us to have his report, because we now are bringing the car back to get the man who usually does the reports to do ours.

We wasted THREE precious hours today because of this bully and will waste more on Wednesday when we return the car. Why did he want to hide his report? We have it, thanks to the competent woman who is a representative who helps people get ready for a move (Sandy Wood-Tinne). We are fearful this unhappy man will damage our car in ways that we will not be able to notice until we drive it in California.

Imagine a man dealing with people paying thousands being so rude and hateful? Why does Allied have him dealing with customers?

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Reason of review:
An insulting bully should not deal with customers

Preferred solution: an apology for allowing a man who is a bully to deal with customers.

About

Summary

Allied Van Lines is a company to provide moving services local, interstate as well as international. The company has been on the market for over 75 years. The corporate office of the company is based atAllied Van Lines, Inc.700 Oakmont LaneWestmont, IL 60559. Moving services of the company include Household Moving, Corporate Relocation, International Moving, Moving Tips, Moving Checklist, Moving Education and Resources and Moving Supplies. Each client of the company gets a personal relocation consultant who is there for the customer every step of the way. On the web site of the company one can download a price list for the services. Customer care department is available at 1-800-470-2851 or 1-800-444-6787as well as via email: claimstrace@alliedvan.com To reach the International Claims Department, one should e-mail intlclaims@sirva.com or call 1-800-470-2851, Monday through Friday, 8:00 am to 5:00 pm CST.

Allied Van Lines reviews and complaints

Allied Van Lines is ranked 133 out of 600 in Moving and Storage category

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