I understand that things happen during a move, but they completely destroyed my king sized sleigh bed and an electric fireplace. They broke two picture frames, and left sever gouges in my queen sized sleigh bed and my dresser. Oh, and some china is missing.
Their offer? Some knock-off headboard that they found on a Wayfair website. Not even close to the original furniture sets in quality, but more importantly, they DON'T EVEN MATCH MY FURNITURE SETS!!!
It took a while, but I produced receipts. Now, the whole thing has to go to their 'review board' which will take another 30-45 days. If I cash their low-ball settlement check, they are supposedly off the hook.
I thought these guys were professionals - I guess they are, professional *** artists.
Reason of review: Poor customer service.