Allied Van Lines
Reviews and Complaints
Allied Moving Services Review
Allied Van Lines - Staff Review from Denver, Colorado
I hired Atlas Movers in San Diego , an Allied Mover, to move me to Denver . I paid over $500 for zero deductible , full replacement cost insurance .
The drivers lost at least one box of items and the Claims Dept . is refusing to accept the claim . I'm a senior with terminal cancer . Never use Allied !
Many other similar complaints are online .
They are commiting fraud in my opinion . Will be seeking legal advice on how to sue them.
Allied Van Lines Broke my brand new Piano
Preferred solution: Do not use this Allied and American Van Lines!!
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Verified ReviewerReview about Gamaged Goods Delivery
Horrible long-distance move experience
We used Nor-Cal/Allied Van Lines for a move from CA to CO in 2013. We had received quotes from 3 other companies before deciding on Nor-Cal/Allied.
All other quotes were lower and offered “not-to-exceed” prices. Unfortunately, we contracted with Nor-Cal because its salesman Paul made what we thought were reliable assurances as to how our move and belongings would be handled. Basically, he sold us on their “exceptional services.” But we got inferior services for a lot more money than the other movers would have charged. The contract with Nor-Cal proved to be a real “bait and switch” operation.
We were assured that our belongings would be loaded once, at pick-up, and unloaded once, only upon delivery. Our delivery was to be within 4 to 8 days from pick up. Our furniture was to be padded and wrapped the entire time between pickup and delivery and arrived as clean as it was when picked up. We also were told we would get a very detailed, descriptive inventory that would show exactly what was in our shipment and we would be given the name and cell phone number of our delivery driver so we could keep in contract with him during the entire transport from CA to CO.
What we got was totally different. Our shipment was picked up and to Nor-Cal’s San Leandro facility where it was offloaded and our furniture was unwrapped and unpadded. We weren’t even informed of this until the next day. The shipment sat (either in a warehouse or on the loading dock) for the next 8 to 9 days.
It took them a total of 16 days to get our belongings to us in Colorado. When our things were finally delivered, pieces of furniture was seriously damaged, some boxes were damaged (one looked like rats had been chewing the cardboard), some had been opened, rummaged through and resealed with only a single piece of tape and everything was filthy dirty. Some belongings were missing and some items delivered did not belong to us. The inventory list was a mess, wasn’t specific, and much did not agree with items delivered because inventory numbers were missing or had been changed on our items.
The driver who delivered our load to Colorado was furious about the condition of our belongings when he arrived in San Leandro to pick up our load. He could not verify the load against the inventory provided to him. We also were never given his name or cell phone number, until we met him at delivery. Also, Nor-Cal charged our credit card for its services, in an amount that exceeded the amount we authorized, before our belongings had even left CA.
According to law, the charge isn’t due until delivery is made and we only authorized the charge upon delivery. After delivery we immediately contacted Allied and Nor-Cal about the condition of our shipment, the damage done, the missing items and our dissatisfaction with the job done by them. We told them we wanted a reduction to the total charges. We were assured that Allied would make things right by us.
We’ve spent months trying to get some satisfaction from these companies. But nothing has been done to make this right. Allied did reimburse us for the costs of repairs for the damaged furniture. However, because our things were deliverer to a storage unit and not a residence, Allied refused to cover any damage discovered a weeks later when we moved things out of the storage unit.
It only covered the damaged we noticed as items were coming off the moving van on the day of delivery, even though the law states you have 9 months to file claims for damaged or missing property. Allied also refused to pay us for our missing boxes, even though we had purchased the rather expensive extra insurance. Allied’s customer service is practically non-existent and decidedly not helpful. Nor-Cal’s customer service is non-existent.
Nor-Cal’s President never returned my call when he said he would. Instead I just got emails from the salesman, who lied to us repeatedly and was not helpful.
We also never received information we requested. We spent months asking for a $2500 refund to make things right but neither company has done anything to make things right.
Damaged my stuff in moving process, and didn't pay back for the damage.
Misrepresented their notification procedure for delivery
VERY POOR CUSTOMER SERVICE
A pain in the *** over, and over, and over and over, and over etc
Movers stole items
Over flow
Allied referred my move to Grand Strand M & S
Allied van lines
Berger Allied are horrible.
Allied Van Lines of Beverly Hills
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I agreed with the gentleman , who has cancer (so sorry about your illness) . There is a lot of fraud and mistrust going on with this company.
I don't understand why something has not been done with allied van lines. All you guys do is talk about it. Can we not do something about it. My family members are still sleeping on the floor, their furniture, was suppose to be there (in Arizona) June 1st, 2021.No call from them to say there is an delay ( due to another delivery date June 14th) and it won't be there until between June 17-19..
another inconvenience for my grandchildren, sleeping on the floor. It does pay to read the small print, because that is what they use when you call them to asked where my furniture is !! Something they never mention until you call to complain and then they get smart with you !! Please help my family.
this is my son , his wife and there children. The people you talk to about the situation are so rude!!
please help. a mother and grandmother up in age and worried to death.